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Reuse Success Stories from Massachusetts

Requipment logo: Choose to reuse your D M E

How refurbished durable medical equipment (DME) has benefited real people here in Massachusetts!

Note: the following stories come from the REquipment program as well as other community-based reuse programs in Massachusetts that are not all (yet!) a part of the REquipment network.

Alice Receives a Rollator Denied by MassHealth

Woman with rollator stands next to her smiling caseworker. Alice has complications from diabetes. She requires a manual wheelchair and a walker to assist her mobility. MassHealth provided both, but the walker did not have a seat and was difficult to use inside on carpets. Alice wanted to build her strength and knew that relying on the wheelchair, alone, wouldn't help her do that. For this reason she applied to MassHealth for a rollator. MassHealth, however, denied the request, having already paid for the other equipment.

Alice was too discouraged to appeal. That’s when Jodi Watson, her Mass Rehabilitation Commission (MRC) case manager, suggested REquipment. Through the REquipment program, Jodi personally delivered a refurbished rollator to Alice at no charge and with no hassle. When Alice saw it she cried tears of joy and hugged Jodi.

“What a difference it will make in her life. Now she can handle longer walks, taking a break when she needs to, rather than use the wheelchair whenever she goes out. REquipment is a wonderful program!” --Jodi Watson, MRC Case Manager

Man Receives an Electric Lift that was Denied by Insurance

A man was ready for discharge from Spaulding Rehabilitation Hospital to his home in Plainville. His insurance approved him for a mechanical lift to assist with getting in and out of bed but would not approve an electric lift. The situation was extremely stressful for the man's wife who has a small frame. She knew she would not be able to operate the mechanical lift successfully for her husband. REquipment provided the couple with a fully-electric sling lift, making a big difference for their quality of life!

“From time to time I simply have to stop what I am doing to say 'thank you' for all of the work that you have done …. and now, one of the best things ever: DME REquipment. I just had a patient’s spouse who came into the office with tears in her eyes because she was able to get a power Hoyer from REquipment. I know that you know that your work makes a huge difference in the lives of persons with disabilities…. We, at Spaulding, are fortunate to be able to see first-hand how your work 'plays out' in the lives of our patients.” - Community Resource Specialist, Spaulding Rehab Hospital

Woman Returns to Her Apartment

A medically fragile woman was ready for discharge from a rehabilitation facility in Cambridge. To return home she would need a manual wheelchair to help her get around her apartment. Prior to entering the facility, Medicare had rented her a wheelchair, but the chair had been returned when she went into rehabilitation. REquipment provided a manual wheelchair that was hers to keep and enabled her to transition home successfully.

"Thank you for your life-transforming assistance. The wheelchair perfectly fit her needs and enabled her to go back home without waiting and losing precious rehabilitation skills through atrophy and disuse. This was the best Christmas present this family could have possibly received." - A support person to this REquipment client

Young Woman from Tanzania Leaves Hospital for Western Massachusetts Community

An 18-year-old woman traveled to the U.S. from Tanzania for medical assistance. After extensive surgery (including a leg/hip amputation), she was ready for discharge but needed several pieces of durable medical equipment to do so safely, and she had no insurance or funds to pay for them. REquipment collaborated with a program in Central Massachusetts to provide her with an electric bed, a mechanical lift, and an over the bed table--all essential to her recovery. With this refurbished DME, she was able to leave the hospital to recover at a family residence in western Massachusetts.

"I would like to express my gratitude for your help with discharging [our patient]. She would not have been able to make this challenging transition home from Boston Children's Hospital without your assistance. I very much appreciate your persistence to locate these needed items and am thankful you were able to find them and have them transported. Your assistance made a tremendous difference to her life..." - Case Manager, Boston Children's Hospital

Ramp Provides Wheelchair Access to a South Shore Home

REquipment was contacted by a widow on the Cape with several pieces of equipment to donate after her spouse passed away. These included a custom-built exterior wheelchair ramp for home access. The program matched the ramp to a family on the South Shore who needed to make their home wheelchair accessible so a family member could easily enter and exit.

Worcester Man Regains Independence

Peter seated in his power chair with his service dog.For 23 years Peter used a manual wheelchair. Then in 2014 he found he could no longer push his chair all day. Fatigue, pain and tingling in his hands and arms prevented him from traveling long distances or walking his service dog as he always had. His life was becoming increasingly limited, yet his insurance would not pay for a power wheelchair. Relief arrived when his friend, Charlie, contacted a local DME reuse program. He obtained a power wheelchair to repair for Peter at no cost. Peter has since regained his independence.


Homeless Boy with Cerebral Palsy Goes to School in Lynn

A 5-year-old boy with cerebral palsy and his mother were looking for permanent housing in Lynn. Without a wheelchair, the boy was carried everywhere by his mother and he could not attend school. A local DME reuse program provided the family a refurbished manual wheelchair and the child was able to go to school and move around the community.

11-Year-Old Boy Can Leave His Bed

The parents of an 11-year-old boy on the North Shore relied on a mechanical lift and swing to move their son from bed to wheelchair. When the equipment failed they applied for new equipment through their insurance but learned the process would take several weeks. In the meantime, their son could not leave his bed to go to school and the family faced a crisis. The situation resolved, however, when a local DME reuse program provided the family a refurbished lift and sling while they waited for his new equipment to be delivered.

Man with Spinal Cord Injury Goes Home

A man with a spinal cord injury was ready to leave Spaulding Rehabilitation Hospital in Boston. His occupational and physical therapists had prescribed him a customized power wheelchair to meet his needs, but it would take months to receive. This is a common problem for individuals in rehabilitation facilities: lack of needed equipment can delay discharge. In this case the man received a refurbished power wheelchair through a local DME reuse program while waiting for his new equipment. The power wheelchair enabled him to leave the facility on schedule and return home to attend outpatient therapy.